Shipping policy

Last Updated: October 20, 2026

At RIYO BEAUTY, we are committed to providing a smooth, reliable, and transparent shipping experience. We take care in preparing every order so that your botanical nail care essentials arrive safely.

This Shipping Policy explains our shipping rates, order processing procedures, delivery information, and how we handle shipping-related concerns.

1. Shipping Destinations

RIYO BEAUTY currently offers shipping within the United States.

Orders may be shipped to eligible residential and commercial addresses within our available shipping regions.

Shipping availability and available delivery options are determined at checkout.

International shipping is not currently offered unless explicitly made available at checkout.

2. Shipping Rates

We are pleased to offer FREE standard shipping on all eligible U.S. orders over $35 USD.

Our shipping rates are as follows:

  • Orders over $35 USD: Free standard shipping.

  • Orders of $35 USD or less: Shipping costs are calculated and displayed at checkout.

The free shipping threshold is calculated based on the merchandise subtotal after discounts and before applicable taxes and shipping charges.

Any shipping charges will be clearly displayed before you complete your purchase.

3. Order Processing

Orders are processed after successful payment authorization and any necessary order verification.

Processing times may vary depending on product availability, order volume, weekends, holidays, and operational conditions.

Once your order has been prepared and handed over to the shipping carrier, you will receive a shipping confirmation email when available.

Order processing time is separate from the carrier's delivery transit time.

If an order cannot be shipped within the timeframe communicated at purchase, we will notify you and provide the options required by applicable law.

4. Estimated Delivery Times

Delivery times depend on the shipping method selected, destination, carrier operations, and other relevant conditions.

Where available, estimated shipping or delivery dates will be displayed during checkout or communicated through your order confirmation.

Delivery estimates are not guarantees unless expressly identified as guaranteed.

Delays may occur because of:

  • Severe weather or natural events.

  • Carrier network disruptions.

  • Public holidays.

  • High seasonal shipping volumes.

  • Incorrect or incomplete delivery information.

  • Other circumstances outside our reasonable control.

If a shipment is delayed, we will assist with available tracking information and appropriate next steps.

5. Order Confirmation

After placing an order, you will receive an order confirmation email at the email address provided during checkout.

This confirmation typically includes your order number, purchased items, shipping information, and payment summary.

Please review the information carefully.

If you notice an error, contact us as soon as possible at contact@riyobeauty.com.

6. Shipping Confirmation and Tracking

Once your order has shipped, we will send a shipping confirmation email.

When tracking is available, the email will include a tracking number or a link to the carrier's tracking service.

Tracking information may take some time to appear after the shipping label is created or the package is collected.

For tracking-related assistance, please contact contact@riyobeauty.com with your order number.

7. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

Please ensure that your shipping address includes all applicable details, such as apartment, suite, or unit numbers.

If you need to change your shipping address, contact us immediately.

We will make reasonable efforts to update your information before shipment. However, once your order has been transferred to the carrier, address changes may not be possible.

8. Undeliverable or Returned Packages

A package may be returned to us because of an incorrect address, incomplete delivery information, an unsuccessful delivery attempt, or other carrier-related issues.

If your package is returned, please contact our support team to discuss available options.

Depending on the circumstances, we may arrange reshipment or provide an applicable refund.

Additional reshipping charges may apply when a package was returned because of incorrect information supplied at checkout. Any such charges will be communicated before reshipment.

This does not affect remedies required by applicable law.

9. Lost or Missing Packages

If your package appears to be lost or has not arrived within the expected delivery window, please contact contact@riyobeauty.com.

Our team will review the available shipment information and may contact the carrier to investigate.

If the package is confirmed lost, we will assess the circumstances and provide an appropriate resolution, which may include replacement or refund.

If tracking indicates that your package was delivered but you cannot locate it, please contact us so we can assist with investigating the delivery.

We will review missing-package concerns fairly and in accordance with applicable consumer protection laws.

10. Damaged Packages or Incorrect Items

If your order arrives damaged or you receive an incorrect product, please contact us as soon as reasonably possible.

Email contact@riyobeauty.com and include:

  • Your order number.

  • A brief description of the issue.

  • Photographs of the affected items and packaging, if available.

After reviewing your request, we will arrange an appropriate remedy, which may include replacement or refund.

Customers will not be responsible for reasonable return shipping charges when a return is required because of our error or a defective product.

11. Split Shipments

In some circumstances, an order containing multiple items may be shipped in separate packages.

If your order is shipped in multiple packages, you may receive separate tracking notifications when tracking is available.

Where split shipments are initiated by RIYO BEAUTY for fulfillment reasons, no additional shipping charges will be imposed beyond the amount agreed upon at checkout.

12. Shipping Delays and Order Cancellation Rights

RIYO BEAUTY makes reasonable efforts to ship orders within the timeframe communicated at the time of purchase.

Under the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, sellers generally must have a reasonable basis for shipping merchandise within the advertised timeframe.

If no shipping timeframe is stated, the general rule requires a reasonable basis for shipment within 30 days after receiving a properly completed order, subject to applicable exceptions.

If we determine that an order cannot be shipped within the applicable timeframe, we will provide the required notification and an opportunity to consent to a revised shipping date or cancel the order and receive a refund.

If we cannot fulfill the order or obtain any consent required by law, we will cancel the affected order and issue the legally required refund.

13. Shipping Restrictions

Certain shipping destinations, addresses, or delivery methods may be unavailable because of carrier limitations or other operational restrictions.

Any applicable shipping restrictions will be communicated during checkout when possible.

We reserve the right to contact customers regarding orders that cannot be fulfilled at the requested delivery address.

If an order cannot be fulfilled, we will provide an appropriate cancellation and refund.

14. Returns and Refunds

Our Shipping Policy works together with our Return & Refund Policy.

RIYO BEAUTY offers a standard 30-day return window for eligible unused and unopened products, beginning on the delivery date.

Standard change-of-mind returns may be subject to return shipping charges.

For damaged, defective, or incorrectly supplied products, additional remedies may be available under applicable law.

Please review our Return & Refund Policy for complete information regarding return eligibility, exchanges, and refunds.

15. Changes to This Shipping Policy

RIYO BEAUTY may update this Shipping Policy to reflect changes in our shipping services, business operations, or applicable laws.

Any changes will be published on this page with an updated revision date.

Material changes will not retroactively reduce rights associated with orders already accepted.

16. Contact Information

If you have questions about shipping rates, order processing, delivery, tracking, or missing packages, please contact our support team.

RIYO BEAUTY

Operated by MAS NEW YORK LLC

Customer Support: contact@riyobeauty.com

Website: https://riyobeaty.com

Business Address:

2912 Oak Chase Cv

Leander, Texas 78641

United States