Refund policy

Last Updated: October 20, 2026

At RIYO BEAUTY, your satisfaction is important to us. We are committed to providing high-quality botanical nail care products and a transparent shopping experience.

This Return & Refund Policy explains how returns, exchanges, cancellations, and refunds are handled for purchases made through our online store.

1. 30-Day Return Policy

We offer a 30-day return period beginning on the date your order is delivered.

To be eligible for a standard return, your item must meet the following requirements:

The product must be unused and unopened.
The product must be in its original packaging.
All original seals and protective packaging must remain intact.
You must provide a valid order number or proof of purchase.

Items that do not meet these conditions may not qualify for a standard return.

2. Non-Returnable Items

For hygiene, health, and product safety reasons, certain products cannot be returned under our standard change-of-mind return policy.

These include:

Opened or used nail care products.
Products with broken or removed safety seals.
Products that have been damaged through misuse or improper handling.
Gift cards, if offered.
Items specifically identified as final sale at the time of purchase.

These restrictions do not limit any rights or remedies available under applicable law for defective, damaged, incorrectly supplied, or otherwise nonconforming products.

3. How to Initiate a Return

To request a return, please contact our customer support team at:

contact@riyobeauty.com

Include the following information in your email:

Your full name.
Your order number.
The product you wish to return.
The reason for the return.
Photographs, if the product arrived damaged or defective.

Our support team will review your request and provide further instructions.

Do not send your return without contacting us first.

Once your return request has been reviewed, we will provide the appropriate return shipping address and instructions.

4. Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect product, contact us as soon as reasonably possible at contact@riyobeauty.com.

We may request photographs of the product and its packaging to help investigate the issue.

If the problem is confirmed, we will provide an appropriate resolution, which may include:

A replacement product.
An exchange.
A full or partial refund, as appropriate.

RIYO BEAUTY will cover reasonable return shipping costs when a return is required because of our error or a defective product.

5. Return Shipping Costs

For standard returns due to personal preference or a change of mind, customers are responsible for return shipping costs unless otherwise agreed.

We recommend using a trackable shipping method, as proof of return shipment may be necessary if a package is lost in transit.

If a return is required because an item arrived damaged, defective, or incorrect, RIYO BEAUTY will provide instructions for an appropriate return at no additional shipping cost to the customer.

6. Refund Process

Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund request.

If your return is approved, the refund will be issued to your original payment method.

We generally aim to process approved standard return refunds within 10 business days after approval.

Please note that your bank or payment provider may require additional time to reflect the refund in your account.

Refunds required by applicable law will be processed within the legally required timeframe.

7. Original Shipping Charges

For standard change-of-mind returns, original shipping charges are generally nonrefundable.

However, shipping charges may be refunded when required by applicable law or when the return results from an error on our part.

If your entire order is canceled because we are unable to fulfill or ship it as required, any applicable refund will include the amounts required by law.

8. Exchanges

If you would like to exchange a product, please contact contact@riyobeauty.com.

Exchanges are subject to product availability and applicable eligibility requirements.

For damaged, defective, or incorrectly supplied items, we will arrange an appropriate solution in accordance with applicable law.

For voluntary exchanges, the original product must generally meet our standard return eligibility requirements.

9. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at contact@riyobeauty.com.

We will make reasonable efforts to accommodate cancellation requests before an order has been shipped.

Once an order has shipped, cancellation may no longer be possible, and our standard return process may apply.

If we cannot ship your order within the timeframe communicated at purchase, we will provide the applicable delay, cancellation, and refund options required under U.S. law.

10. Lost or Missing Packages

If your tracking information indicates that your package was delivered but you have not received it, please contact our customer support team.

We will assist you in reviewing the shipment information and, where appropriate, coordinating with the shipping carrier.

Missing-delivery claims will be assessed based on the circumstances, available delivery evidence, and applicable consumer protection requirements.

11. Refunds for Promotional Purchases

Items purchased using promotional discounts are generally eligible for standard returns if they satisfy the conditions described in this policy.

Refund amounts will reflect the actual amount paid for the returned item, including any applicable discounts.

If returning an item affects the eligibility of a promotional offer, any adjustment will be determined according to the promotion's terms disclosed at the time of purchase and applicable law.

12. Your Legal Rights

This policy is intended to provide clear information about RIYO BEAUTY's return and refund procedures.

Nothing in this policy excludes, restricts, or modifies any consumer rights or remedies that cannot lawfully be excluded under applicable federal or state law.

Where applicable law provides additional protections, those protections will prevail.